Practical and inexpensive way to manage and measure customer service, enabling small businesses to track customer service issues from initial contact through to resolution.
Happy Customers = More Sales
It's a simple fact - customers happy with your products and services are going to come back for more. Whether you need to provide customer care for what you sell or run a workshop or support center as your business, Legrand CRM Customer Service Module is a complete and cost effective tool to make get the job done.
Flexible and powerful enough for all
The Legrand CRM Customer Service Module is designed to handle all types of customer service issues from point of initial contact all through way through to resolution. Just some of its uses include:
Telephone Support and Helpdesk
Workshop Repairs
On site service calls
Warranty Support
+ More
Fully featured
Legrand CRM Customer Service Module offers all the features needed to track and complete jobs, plus the unique advantage of totally integrating service issues into the complete customer history.
Some of the features include:
Timer for companies who charge by the hour.
A range of user definable data fields for tracking the job type and progress through to completion.
Complete tracking of all work performed via Activity Notes
Assignment of tasks to other staff members tracked with in Activity Notes with optional sending of e-mail notifications
Complete tracking of related calendar events, tasks and work for a full audit trail of each job
Quick and easy reporting to see at a glance job status, current, close and overdue jobs, jobs assigned to staff members.
Share customer service information throughout the entire company
A key advantage in using Legrand CRM Customer Service Module is that any customer issues become part of that company's history and available for use throughout your entire organisation.
Are your sales staff infuriating customers by trying to sell to them when they have open service issues?
Should receivable accounts staff hold off calling customers if the item they're chasing payment for is back for repairs?
With Legrand CRM Customer Service Module, service job go towards a complete and total overview of all aspects of your customers.
How to I install Legrand CRM Accounting Link?
Legrand CRM Customer Service Module is installed with every copy of Legrand CRM, but is inactive. It's not an add on or extra software that needs to be installed separately.
To activate Legrand CRM Customer Service Module, you need to purchase a license key from your Legrand CRM partner or via our online store. Simply enter the license code in the Customer Service box found under Help -> About - Record Licenses menu. You will then be able to use the Customer Service Module. That's all there is to it!
Extend the Power of Your Legrand CRM
Tailor Legrand CRM to meet your unique business needs with these optional add-on modules.
Item Tracking Module
Turn past sales information into targeted marketing and sales opportunities. This module helps you leverage the information in your customer database, tracking physical or service "items" that you sell to customers.
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Some of the features include: 