On-line support - FREE

For answers to technical, product and support related questions, you may find the information you're searching for in the Legrand FAQ and Knowledgebase.

Further information can be obtained from the Legrand Application Notes.

Free online support is also available from the Legrand CRM Forums.

E-mail Support - FREE
We offer Free E-mail support. This covers the general operation of Legrand CRM, it does not cover IT networking and IT infrastructure issues such as server configuration, Windows User security and Windows Domain management, SQL Server management, data import, data recovery or database repair.

Please send technical support e-mails to support@legrandcrm.com. To help us solve your problem quickly, please make sure to identify the Legrand product (e.g PRO or CORP etc) and include any error messages if possible.

Turnaround for e-mail support typically is two business days. You may wish to contact your Legrand Partner for priority support if required or purchase a Priority Support pack from Legrand Software.

Support through our Certified Partners
Legrand has a vast network of trained partners who are available for on-site consultation and training. Please e-mail us at info@legrandcrm.com or visit our Partners Page to obtain information on a Legrand Partner near you.


Priority and Remote Support Services
For urgent assistance Legrand Software delivers 1-on-1 support via an interactive web session with one of our Consultants.  The interactive web session enables us to see your screen and guide you on how to use Legrand CRM or show you how to solve the particular problem you are facing.

These Priority Web Support sessions can be purchased individually or in packs of 5 or 10 sessions that are valid for a year.  Each Web Support session lasts for up to 30 minutes.   Contact Legrand Software for more details or if you wish to purchase Priority Web Support sessions please fill in the Priority Support Services order form.