On-line support - FREE

For answers to technical, product and support related questions, you may find the information you're searching for in the Legrand FAQ and Knowledgebase.

Further information can be obtained from the Legrand Application Notes.

Free online support is also available from the Legrand CRM Forums.

E-mail Support - FREE
We offer Free E-mail support for the life of the product. This covers installation and general operation of Legrand CRM.

Please send technical support e-mails to support@legrandsoftware.com.au To help us solve your problem quickly, please make sure to identify the Legrand product (e.g PRO or CORP etc) and include any error messages if possible.

Turnaround is typically 1-2 business days. You may wish to contact your Legrand Partner for priority support if required.

30 Day Phone Support - FREE
Complimentary phone support is available for all customers in the first 30 days after purchase. Please contact Legrand for more information.


Support through our Certified Partners
Legrand has a vast network of trained partners who are available for consultation and training. Please e-mail us at info@legrandcrm.com or visit our Partners Page to obtain information on a Legrand Partner near you.


Per-Incident Paid Support
Contact Legrand Support for technical phone support on a per-incident basis. Details are available on request.

• Supported operating systems for the desktop or laptop computer are Windows 2000, Windows XP Pro or higher. Windows XP Home is not supported.
• Win95, Win98, Win ME are not supported.
• Microsoft Internet Explorer (IE) 5.0.5 or higher must be installed.
• Microsoft Office (Word and Excel) for reporting and mail-merge.
• Legrand CRM Outlook Plug-in requires Outlook 2003 or Outlook 2007. Previous versions of Microsoft Outlook are not supported.

• The database is based on Microsoft Foxpro tables. Sharing a database is simply a matter of locating the CRM data folder as a shared folder on the file server.
• The shared folder must reside on a fileserver running either Win2000 or Win2003 operating system, and with at least 256MB memory.
• If you do not have a fileserver and only 4 users or less need to access the Legrand CRM database concurrently, then you can use a workstation running Win2000 Professional or Win XP Professional as the de-facto fileserver.
• Linux is not supported.

• The Corporate edition is a Client/Server application that uses Microsoft SQL server as its database.
• The Microsoft SQL databases that are supported are SQL2000 and MSDE.
• The SQL server licenses are not included with Legrand CRM.