On-line support - FREE

For answers to technical, product and support related questions, you may find the information you're searching for in the Legrand FAQ and Knowledgebase.

Further information can be obtained from the Legrand Application Notes.

Free online support is also available from the Legrand CRM Forums.

E-mail Support
Customers who are on Software Maintenance receive software updates and e-mail support.   Email support applies to the Legrand CRM application; it does not cover IT networking and IT infrastructure issues such as server configuration, Windows User security or Windows Domain management, SQL Server management, data import, data recovery or database repair.

Please send technical support e-mails to support @ legrandcrm.com. To help us solve your problem quickly, please make sure to identify the Legrand product (e.g PRO or CORP etc) and include any error messages if possible.

Turnaround for e-mail support typically is one to two business days. If priority support or on-site support is required please contact your Legrand Solutions Partner. You can also purchase priority remote support from Legrand Software.

Support from Legrand CRM Solution Partners
Legrand has a vast network of trained partners who are available for priority and on-site support, consultation and training.
The Solution Partners have the expertise and resources to provide a variety of services such as installation, configuration, data migration, user training, administrator training, customization services, report writing services, integration with phone systems, integration with other database systems, integration with your web site, etc...

Priority Remote Support Services
For urgent assistance Legrand Software delivers 1-on-1 support via an interactive web session with one of our Consultants.  The interactive web session enables us to see your screen and guide you on how to use Legrand CRM or show you how to solve the particular problem you are facing.

These Priority Web Support sessions can be purchased individually or in packs of 5 or 10 sessions that are valid for a year.  Each Web Support session lasts for up to 30 minutes.   Contact Legrand Software for more details or if you wish to purchase Priority Web Support sessions please fill in the Priority Support Services order form.