Nearly every company has a website, but very few have an easy way to respond to visitors questions and inquires. Legrand CRM 5.0 captures inquires directly from your website and turns them into sales leads, products inquires or even customer service jobs.
New for Legrand CRM 5.0 - Capture customer requests from your website and get working on them right away.
Do you have an customer form on your website?
If so, what happens once the customer presses "send"?
If you're like many companies, chances are not much!
Customers who take the time to fill out your online forms are serious about your products and services. With Web Capture, information entered by customers on website forms can be easily moved into Legrand CRM with no further data entry, copying or rekeying. You can start working on your customer requests right away.
Easy setup
You won't need to be a web guru to setup Web Capture. All that's required is a web form that e-mails the contents once the website visitor decides to click on "Submit". We even provide sample forms to get you going. Web Capture reads the e-mail that these forms produce. Whatever information is captured by the form is moved directly into the Legrand CRM system.
However, if you need to capture more detailed information, Web Capture can put data into any of the dozens of Legrand CRM fields. Whether you need to simply gather a customer's name and address to send a brochure or carry out a complex online survey, Web Capture can be quickly and easily configured to gather the information you require.
More than just requests for more information.
Some of the ways you can use Web Capture to increase your website's productivity include:
Sales inquiries
Brochure requests
Product questions
Feedback forms
Survey forms
Service job bookings
Plus more!
Get working right away.
Legrand CRM 5.0 Web Capture can automatically send a reply e-mail in response to the customer request. The contents of this reply can be easily created and edited using the built in HTML Editor.
You can also automatically assign a follow up task to any staff member to make sure the customer's request is followed up on.
Filter out unwelcome responses.
Web Capture lets you delete spam, invalid or mischievous responses.
This ensures only genuine requests become part of your customer database.
Extend the Power of Your Legrand CRM
Tailor Legrand CRM to meet your unique business needs with these optional add-on modules.
Customer Service Module
Track customer service from initial contact through resolution with this practical and inexpensive solution for managing and measuring issues.
Item Tracking Module
Turn past sales information into targeted marketing and sales opportunities. This module helps you leverage the information in your customer database, tracking physical or service "items" that you sell to customers.
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More than just requests for more information.
Filter out unwelcome responses.